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Booking Terms

Booking Terms and Conditions

1. CASA JOYCELYN: ("the Property") is a detached villa with private pool and garden. The Property is offered for short term holiday rental subject to confirmation by Phil & Lynne Perry ("the Owners") to the renter ("the Client").
2. THE RENTAL PERIOD:The property is available for occupation from 1600 hours (local time) on the day of arrival until 1000 hours (local time) on the day of departure. The Owners shall not be obliged to offer the accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated. Reservations run Saturday to Saturday ("the Rental Period") unless another day is stated on the booking form and agreed by the owners.
3. THE RENTAL CHARGES: The Property "Rental Charges" are inclusive of all normal usage of utilities (electricity, gas, water). A charge for Central Heating usage will be made in the winter months if its usage is requested. Cleaning of the Property between lets only. In the case of a two or more week rental, a change of linen will be made available at the end of each week.
4. PRICE GUARANTEE: The rental price for the Property is fully guaranteed when the deposit has been paid and the acknowledgement/receipt has been issued as acceptance of the booking.
5. BOOKING: The booking form must be completed by the party leader (the Client) who must be over 18 years go age. The completion of the booking form shall be deemed to constitute the acceptance of the Booking and Payment Procedure/Terms and Conditions by the Client and shall be a warranty by the person so completing the booking form that they have the authority to act on behalf of the persons named on the booking form including any substitutions or additions by any subsequent agreed amendments to the booking.
To reserve the Property, the Client must complete and sign the booking form and return it together with payment of the initial non-refundable deposit of 25% for the full Rental Charges. Amendments to or cancellation of a booking by the Client will be subject to the provisions of clause 9 of these terms and conditions. Following receipt of the booking form and deposit, the Owners will send a confirmation email or letter to the Client. This is the formal acceptance of the booking. If the booking is not accepted for any reason the deposit will be refunded in full.
The maximum number to reside in the Property must not exceed that detailed on the booking form without the Owners' written consent. The accommodation cannot be shared, assigned or sublet and only the persons shown on the booking form are permitted to stay in the property. persons/children under the age of 18 are not acceptable unless accompanied by parents or an adult. No pets permitted on or in the Property. This villa ia non-smoking property. Should it be found that this clause has been breached, the security deposit will not be returned at the end of the rental period.
6. PAYMENT: The balance of the Rental Charges and Security Deposit is payable not less than (8) eight weeks before the start of the Rental Period. If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation is cancelled. The Client will remain liable to pay the balance of the Rental Charges unless the Owners are able to re-let the Property. In this event, Clause 9 of these terms and conditions will apply. Reservations made within (10) ten weeks of the start of the Rental Period require full payment at the time of booking.
7. THE SECURITY DEPOSIT: The Client is solely responsible for any and all damages, stains or breakage(s) that may be caused to the property or its contents and also for any non-return or loss of keys or loss of items in the inventory during their stay. Therefore, a £250 refundable security deposit payable with the final balance will be held against such an eventuality.
The property is inspected both before and at the end of each occupation and upon confirmation that all is in order and all keys having been retuned to the Owners within 14 days of the end of the rental period, this deposit will be refundable in full. Since it is not always possible to check the accommodation before departure, the Security Deposit will be reimbursed as soon as possible after return. Charges for damages/losses or any maintenance/ repairs to the premises, equipment, amenities or fixtures necessitated by misuse or neglect will be at the discretion of the Owners and will be deducted from the Security Deposit. In the event of any damage/loss which is assessed to be in excess of the Security Deposit the Client will be held responsible for full reimbursement of the outstanding amount within fourteen days.
The Client agrees to be a considerate tenant and to take good care of the Property and to leave it in a clean and tidy condition at the end of the Rental period. The Owners reserve the right to charge for additional cleaning costs if the Client leaves the Property in a condition deemed unacceptable by the Owners. The Client also agrees not to act in any way which would cause disturbance to those resident in neighbouring properties.
8. COMPLAINTS: The Client shall report to the Owners' Local Manager without delay any defects in the Property or breakdown in the equipment, plant, machinery or appliances in the Property or garden and arrangements for repair and/or replacement will be made as soon as possible. If the problem is not rectified to your satisfaction you should contact the Owners directly.
9. CANCELLATION BY CLIENT: Should the Client need to cancel their stay after the contract has begun, the party leader must immediately advise the Owner by cancelling in writing. Your notice of cancellation will only be effective when the Owner receives it in writing. As we may be unable to re-sell your period of stay, the following cancellation charges will be payable:

Period of cancellation before commencement of rental period (received in writing) and Cancellation charge
More than 11 (eleven)weeks – Deposit only
Less than 11 (eleven) weeks – Deposit and remaining balance in full

In the event of the Owner being able to re-let the Property for the same period, then a refund will be made of 80% of the value of the new rental price which may be less than the rental price agreed with the Client.
We strongly advise you to take out health and travel insurance. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance. Any claims should be made directly to your insurance company.
10. ACCESS TO THE PROPERTY: The Client agrees to allow the Owner and their agents access to the property at all reasonable times for the purposes of maintenance, repair or inspection. This includes regular pool and garden maintenance.
11. LIMITATION OF LIABILITY: The Owners shall not be liable to the Client.
(i) for any temporary defect or stoppage in the supply of public services to the 'Property', nor in respect of any equipment, plant, machinery or appliances in the Property, garden or swimming pool.
(ii) for any loss, damage or injury which is the result of adverse weather condition, riot, war, strikes or other matter beyond the control of the owners.
(iii) for any loss, damage or inconvenience caused to or suffered by the Client if the 'Property' shall be destroyed or substantially damaged before the start of the Rental Period and in any such event, the Owners shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the Rental period.
Under no circumstances shall the Owners' liability to the Client exceed the amount paid to the Owners for the rental period.
12. LAW: This contract shall be governed by English Law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.